Minimum Order Policy
In order to perform checkout, Order Subtotal must equal or exceed $15.00.
Coupons cannot be combined; one coupon per order.
We accept Payments through PayPal
Credit cards and checks are processed through PayPal. You will be directed to the secure PayPal site during checkout.
Sales Tax Policy
Because our physical location is in the state of Florida, we must collect and forward Florida Sales Tax if your order ships to a Florida address.
First Class Mail, Priority Mail, UPS Ground, and Express Mail
During check-out you will select your method of shipping. Our standard shipping methods are USPS Priority Mail and First Class Mail. Shipping costs are determined by shipping address. Insurance is additional and is an option at check-out. You may also select Express Mail for additional cost; International customers can select from Priority Mail International and First Class Mail International. All shipments except First Class Mail International include tracking information.
PayPal Shipping Address Policy
Your CrateArt Order Shipping Address must be the same as your PayPal Confirmed Shipping Address or your order may be declined. Contact us before you purchase if you need to have your order shipped to another address besides your PayPal Confirmed Address.
Shipping Insurance Policy
It is the Buyer’s Responsibility to Provide Insurance against lost or damage for their order while in transit. Insurance can be purchased during the check-out process.
Please review our grading scale and product detail pages prior to purchase All sales are final unless we made the mistake. If you received the wrong item please let us know within 24 hours of receipt so we may correct it for you. If an item becomes damaged in transit, it is the responsibility of the buyer to file the insurance claim. We will forward all insurance paperwork if that should become necessary. Please purchase insurance at checkout. If you choose not to purchase insurance, then your items are not insured against damage or theft while in transit. In the event we do accept a returned item, there will be a $15.00 restocking fee for a returned item of $100.00 or less; 15% for returned items greater than $100.00. We do not refund shipping charges.
No Refunds for Unwrapping Mistakes We store our items in archival plastic bags and glassine envelopes. When you purchase our items, they may arrive wrapped in these materials. Not all archival bags have the adhesive strip on the back of the bag; some may have the adhesive strip on the flap. If an item is removed improperly from this type of bag, the item can become damaged. If you receive an item where the adhesive strip is on the flap, simply cut the end of the bag open and slide the item out.
Cancel Order Policy
Cancellations are unavailable after a shipping label confirmation is posted; your order has shipped. If an order is canceled before shipment details are posted on the order details page, customers are charged a restocking fee of $15.00 for orders $100.00 or less, or 15% of the total order for orders $100.01 or more. If an order does not ship but PayPal processed, we are charged the credit card fee at the time of order placement. PayPal does not refund its fees to businesses regardless if the order is canceled or refunded. We will have to pay the credit card processing fee and spend time restocking inventory, thus the reason we charge restocking fees.
We strongly encourage you to read our Grading Scale & Products Key page prior to purchase so you have an understanding of how we grade items. If you have questions regarding our Grading System, ask them before you purchase.
Reserved Rights Policy
We reserve the following rights regarding sales from this web site:
- the right to request a pre-approval prior to any sale;
- the right to suspend business with a customer that forwards back a questionable return;
- the right to cancel orders and suspend business with anyone at anytime;
- the right to make updates and changes to our Terms & Conditions, Product Key, Product Titles, Product Descriptions, Product SKUs, and Grading Scale at anytime;
- the right to turn-off ordering from this website for owner vacation or travel