- Where can I find more information about the items you offer?
- What type of payments do you accept?
- Do you offer any type of discounts or Sale Days?
- How do I place an on-line order?
- How do I place a telephone order?
- What type of shipping services do you offer?
- What is your mailing address for payments?
- Is my information kept on file?
- Do you have a Wish List service?
- Do you Purchase Collections?
1. Where can I find more information about the items you offer?
Answer: Visit the following Collecting Forum Links:
- Articles: reading material that may be of interest to you
- Books: reference materials that deal with crate labels and advertising art
- Want Ads: post want ads and read current collecting news
- Links: for authors, vendors and collecting organizations
- Storage: options for preserving and showcasing your collection
2. What type of payments do you accept?
Answer: American Express, Master Card, and Visa payment options are available through our secure server during checkout. Credit card authorizations are obtained when orders are initially placed and charged only when orders have been processed for shipping. If you will be placing a telephone order, please place your order on line first and follow the instructions during checkout. PayPal checkout and check mailing information will appear during checkout. PayPal payment is due at time of order placement and we can only ship to the verified address registered with PayPal. Items will be placed on hold for seven days while waiting for a check payment. If a check payment has not been received after the seven day hold expiration, the order will be canceled and the items made available for sale once again.
3. Do you offer any type of discounts or Sale Days?
Answer: Yes. Orders totaling $1,000.00 or more before shipping will receive a 10% discount at checkout. Register as a web site member and receive discount coupons on future purchases and be notified of our Special Sale Days. You must be a registered member to receive these options.
4. How do I place an on-line order?
Answer: Step-by-step instructions for order placement:
- Locate an item you are interested in purchasing.
- Place the item in a shopping cart by clicking the Buy Now or Add to cart button.
- Item is now placed in a cart and you will be re-directed back into the store.
- To see what is in your cart, click on the Shopping Cart link on top menu.
- Ready to check out? Click the Shopping Cart link and follow the instructions.
5. How do I place a telephone order?
Answer: Place your order on line and follow the instructions during checkout. If possible, please place your order on line first and then call us. This will reserve the inventory for you plus our Order Desk will have your order information available when you call. If you do not choose to place your order on line first, we cannot guarantee the item(s) will still be available or in the condition that you want.
6. What type of shipping services do you offer?
Answer: Below are the shipping methods we can offer:
- Priority Mail Confirmed
- Priority Mail Insured
- Express Mail
- Global Priority Canada
- Global Priority International
- UPS Ground Services
We ship U.S. orders Priority Mail Confirmed for $6.00 per order. Items are shipped in archival materials that can safely house your collectibles for years to come. Tracking confirmation is sent via e-mail when your order is ready to ship. Framed items carry an additional shipping fee that will be noted on your invoice at checkout.
7. What is your mailing address for payments?
Answer: Payments are to be made payable to "Artifax" and sent to:
Artifax
PO Box 16458
Tallahassee, FL 32317-6458
8. Is my information kept on file?
Answer: Information concerning your name, address, user name and password that you complete during registration is kept on file. Payment information is not stored or retrievable on our web site. When you make a purchase through our web site, you will need to fill in your payment information each time.
9. Do you have a Wish List service?
Answer: Yes! You need to register and be logged in to use this service. When you find an item you would like to add to your Wish List, click on the item's thumbnail, and then on the Add to wish list button below the "Add to cart" button. When you are logged in, you can view your Wish List by clicking on Wish List on the left side panel directly under "Your Cart" category.
10. Do you Purchase Collections?
Answer: Yes! We purchase the majority of our inventory through private sales. Email our Purchasing Dept. with what you have for sale and include the following information about each label: Title of label (i.e. "Sunflower") , Category (Orange), Condition (see our Grading Scale), and Your Info (e-mail/phone). We cannot complete a request without this information. We purchase on the wholesale market so if you are looking for retail prices, please do not contact us regarding your for-sale items. We offer collection appraisal services for a fee. Inquire if interested.
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